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SRPC Store FAQ

SRP Canada

Who Is SRP Canada?

Based in Richmond Hill, Ontario, SRP® Canada was created in 1986 with the mission of providing Canadian retailers with quality products and effective merchandising to drive profitability. SRP® Canada is a leading marketer and distributor of popular brands offering on-trend impulse products. With a coast-to-coast sales and support teams serving over 10,000 retail locations, this division delivers customized programs that are affordable and easy to implement.

You can reach SRP Canada’s Customer Service team through the following means:

Our Customer Service operates from Monday to Friday, between 9:00 AM and 5:00 PM. Any inquiries made outside of these hours will be promptly addressed on the next business day.

Yes, our Sales and Customer Service team is happy to provide advise and product information. Contact our Customer Service Team at by email at srpc.store@srpcompanies.com or phone at 1.866.266.0625 (French) & 1.800.387.3323 (English). Alternatively, you can arrange for one of our Sales Representatives to provide a consultation on which products would best suit your store.  

The Distribution Franco Online Store has migrated to b2b.srpcompanies.com to serve you better. Our new site’s enhanced functionality provides a much better and easier user experience for you.

Orders & Accounts

How do I place an order?

To make a purchase on our website, it is necessary to complete the registration process. Please note that only legitimate retail businesses are eligible for account registration. To initiate the registration process, please click the following link.

To change or cancel an order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request.

To create an account, click on the “Start the registration process here” link and follow the provided instructions. You can also create an account during the checkout process.

If you forget your password, simply click on the “Lost your password” link on the login page. You’ll receive instructions on how to reset your password via email.

Yes, we take your privacy seriously. Your personal information is kept confidential and secure. Please review our Privacy Policy for detailed information on how we handle your data.

Yes. See our homepage banner for our exciting promotions and new products. In addition, Account members will receive an email with our latest promotions and can’t miss deals. 

If you have a valid coupon code, enter the coupon code at checkout. If your purchase is eligible for the discount, your purchase total will be updated to reflect the discount. 

To unsubscribe from our newsletter or promotional emails, you can use the “Unsubscribe” link at the bottom of the email or adjust your communication preferences in your account settings.

Payment

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express). Confirmation required.

Yes, your credit card information is secure with us. We use industry-standard encryption and security measures to protect your data.

Shipping

Do you offer international shipping?

No, we currently do not offer international shipments. 

We offer standard shipping. Delivery times vary based on your location and the chosen shipping method. Please review our Shipping & Delivery page for specifics.

Upon order confirmation, you will receive a shipment email with tracking information. 

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible to request the change.

Terms and conditions

What is your return policy?

a. Our return policy allows for returns within 30 days of purchase. Items must be in their original condition. For more details, refer to our Terms and Conditions Page.

See Privacy Policy page here.

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue.

Click here to see our Terms and Conditions page. 

New to SRP? Start the registration process here.

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